788wi Privacy Policy

1 Introduction and Scope

This Privacy Policy ("Policy") applies to all personal data processed by 788wi in connection with the operation of the online sports betting and casino platform accessible at https://788wi.net (the "Platform"). It applies to all users who visit, register on, or otherwise interact with the 788wi Platform, including Pakistani players accessing the platform from Karachi, Lahore, Islamabad, Rawalpindi, and across Pakistan.

By registering an account or using the 788wi Platform, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your personal data as described herein. If you do not agree, you should not use the 788wi Platform. This Policy should be read alongside the Terms & Conditions and the Responsible Gaming Policy.

2 Data Controller

For the purposes of applicable data protection laws, 788wi is the data controller responsible for the personal data collected through the Platform. Questions, requests, or complaints regarding the processing of your personal data may be directed to the 788wi Data Privacy team using the contact details set out in Section 14 of this Policy.

3 Personal Data We Collect

788wi collects the following categories of personal data from users:

• Identity Data: Full name, date of birth, gender, and national identity information (e.g., CNIC number for Pakistani users) as required for age verification and KYC compliance.
• Contact Data: Email address, phone number, and postal address (including city, province, and country for Pakistani users).
• Account Data: Username, encrypted password, account preferences, bonus history, and communication preferences.
• Financial Data: Payment method details (JazzCash account number, Easypaisa wallet, bank account information, card details where applicable), transaction history, deposit amounts, and withdrawal records in PKR.
• Betting and Gaming Data: Records of bets placed, games played, stakes, winnings, session duration, and responsible gaming settings applied to your account.
• Technical Data: IP address, browser type and version, device type, operating system, time zone, and pages visited on the 788wi Platform.
• Usage Data: Information about how you use the Platform, including navigation patterns, features accessed, and time spent on each section.
• Communications Data: Records of correspondence between you and 788wi support, including chat transcripts, emails, and support ticket history.

788wi does not collect special categories of sensitive personal data (such as health, biometric, or political data) except where strictly necessary to fulfil responsible gaming obligations (for example, recording a self-exclusion request).

4 How We Collect Your Data

788wi collects personal data through the following means:

• Direct Registration: Data you provide when creating a 788wi account, completing KYC verification, or updating your account profile.
• Transactional Activity: Data generated when you make deposits, place bets, play casino games, or request withdrawals through the Platform.
• Automated Technologies: Data collected automatically when you access the 788wi Platform, including through cookies, server logs, and similar tracking technologies (see Section 8).
• Third-Party Payment Providers: Confirmation data received from JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and other payment processors when processing your transactions.
• Identity Verification Services: Data received from identity verification or fraud prevention service providers used to complete your KYC process.
• Customer Support Interactions: Data provided when you contact 788wi support by any channel.

5 Legal Basis for Processing

788wi processes your personal data on the following legal bases:

• Contract Performance: Processing necessary to operate your 788wi account and deliver the Services you have requested, including managing deposits, withdrawals, bets, and bonus entitlements.
• Legal Obligation: Processing required to comply with applicable laws and regulatory requirements, including anti-money laundering (AML) obligations, age verification, and responsible gaming mandates.
• Legitimate Interests: Processing conducted for 788wi's legitimate business interests, including fraud prevention, platform security, and service improvement, where such interests are not overridden by your privacy rights.
• Consent: Where we rely on your consent for specific processing activities (such as certain marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

6 How We Use Your Personal Data

788wi uses your personal data for the following purposes:

• To create and manage your 788wi account and verify your identity;
• To process deposits and withdrawals in PKR and maintain accurate transaction records;
• To operate and settle bets, casino games, and other gaming activities on the Platform;
• To apply responsible gaming limits, cooling-off periods, and self-exclusion as instructed by you or required by regulation;
• To detect and prevent fraud, money laundering, and other illegal activities;
• To communicate with you about your account, including transactional notifications, security alerts, and support responses;
• To send promotional communications where you have consented or where we have a legitimate interest, including information about PSL betting promotions, cricket bonus offers, and slot tournaments;
• To improve the 788wi Platform through analysis of usage patterns and technical performance data;
• To comply with legal and regulatory obligations, including record-keeping requirements.

788wi does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review, except where required by law or where you have consented.

7 Sharing Your Personal Data

788wi does not sell your personal data. We share personal data only in the following circumstances and only to the extent necessary:

• Payment Processors: We share necessary financial and identity data with payment service providers (including JazzCash, Easypaisa, and banking partners) to process your PKR transactions.
• Identity Verification Providers: We share relevant identity data with KYC and AML service providers to verify your identity and comply with legal obligations.
• Game and Technology Providers: We share session and account data with our casino game providers to operate live casino and slot services on the Platform.
• Regulatory and Law Enforcement Authorities: We disclose personal data to regulators, law enforcement, or other government authorities when required by law, court order, or regulatory mandate.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, personal data may be transferred to the successor entity, subject to equivalent privacy protections.

All third parties with whom 788wi shares personal data are required to handle such data securely and in accordance with applicable data protection standards.

8 Cookies and Tracking Technologies

The 788wi Platform uses cookies and similar tracking technologies to operate core platform functions and improve your experience. The following types of cookies are used:

• Essential Cookies: Required for the Platform to function, including maintaining your logged-in session, remembering your account preferences, and securing transactions.
• Analytics Cookies: Used to collect aggregated data on how users navigate the 788wi Platform, which pages are most visited, and where technical issues arise. This data is used to improve the Platform and is not used to identify individual users.
• Functional Cookies: Used to remember your preferences, such as language or display settings, to provide a more personalised experience on return visits.

Most browsers allow you to manage cookie settings. Disabling essential cookies may affect the functionality of your 788wi account. For further information on managing cookies, please refer to your browser's help documentation.

9 Data Retention

788wi retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including for legal, regulatory, and operational requirements. Specific retention periods include:

• Account and Transaction Data: Retained for a minimum of five years from the date of the last transaction or account closure, as required by applicable AML regulations.
• KYC Documentation: Retained for a minimum of five years following the end of the business relationship.
• Responsible Gaming Records: Retained for the duration required to honour self-exclusion periods and for regulatory compliance.
• Communications Data: Retained for a reasonable period following resolution of the relevant query or complaint, typically two years.
• Technical and Usage Data: Typically retained for up to 24 months in aggregated or anonymised form for analytics purposes.

When personal data is no longer required, 788wi will securely delete or anonymise it in accordance with applicable data protection standards.

10 Data Security

788wi implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the 788wi Platform;
• Encrypted storage of sensitive data, including passwords and financial information;
• Access controls restricting personal data access to authorised personnel only;
• Regular security reviews and penetration testing of Platform infrastructure;
• Incident response procedures for detecting and responding to data security events.

Notwithstanding these measures, no online platform can guarantee absolute security. If you become aware of a security incident affecting your 788wi account, please contact support immediately.

11 Your Rights

Subject to applicable law, you have the following rights in respect of your personal data held by 788wi:

• Right of Access: You may request confirmation of whether 788wi holds personal data about you and a copy of that data.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data.
• Right to Erasure: You may request deletion of your personal data in certain circumstances, subject to legal retention obligations.
• Right to Restriction: You may request that we restrict processing of your personal data in certain circumstances.
• Right to Data Portability: Where processing is based on your consent or contract performance, you may request a copy of your data in a commonly used machine-readable format.
• Right to Object: You may object to processing based on our legitimate interests, including direct marketing.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting prior lawful processing.

To exercise any of these rights, please contact 788wi using the details in Section 14. We will respond to verified requests within a reasonable timeframe, typically 30 days. We may require verification of your identity before processing a request.

12 Children's Privacy

The 788wi Platform is strictly for adults aged 18 years or older. We do not knowingly collect personal data from persons under 18. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on 788wi, please contact support immediately.

13 Changes to This Policy

788wi reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or Platform features. Material changes will be notified to registered users via the email address associated with their 788wi account or through a prominent notice on the Platform. The "Last Updated" date at the top of this Policy indicates when the most recent changes were made. Continued use of the 788wi Platform following notification of changes constitutes acceptance of the updated Policy.

14 Contact Us

For any questions, requests, or concerns regarding this Privacy Policy or the processing of your personal data by 788wi, please contact our Data Privacy team. Contact details are available in the footer of this page. We aim to acknowledge all privacy-related enquiries within 5 business days and provide a full response within 30 days.

If you are not satisfied with our response to a privacy concern, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.